The Distance Learning Class-Dealing with Difficult People will be held March 6, 2003 from 1:00 p.m. to 4:00 p.m. and is open to all Child Nutrition Directors, managers and school administrators. It will provide information on:
·Identify problem behaviors or non-productive behaviors and actions of difficult people.
·Examine coping strategies for working with non-productive behaviors.
·Identify methods of handling conflict in the workplace.
·Discuss the causes and values of conflict.
·List the characteristics of conflict resolution styles.
·Practice effective skills for listening and building rapport.
Registration fee of $10.00 for the class must be received in the Child Nutrition Office February 28, 2003. Viewing locations will be cancelled if no one pre-registers at that location by the deadline. Handouts for the training will be mailed to all registered participants on that date.
Please find enclosed a Registration Form with a list of educational cooperatives participating in the training. Complete a separate registration form for each participant.